FURUNO strives to enhance inspection, repair and other services by establishing service bases both in Japan and overseas. This approach also allows FURUNO to incorporate customer demands in the products it makes through close contact with them.
Furuno Worldwide Service Network
FURUNO has service centers in Japan, Germany, the U.S. and Singapore. Based on these service centers, we have an overseas service network that covers more than 40 countries. This network enables us to provide a rapid response to customer demands through the exchange of information. FURUNO provides extensive services at main ports around the world.
Fly-Away Spare Parts Kit (FASK)
To provide service around the world quickly and efficiently, FURUNO uses a proprietary system called FASK. This system involves storing the necessary parts for certain models as a kit at 10 locations worldwide. Together with the dispatch of trained technicians, FASK enables FURUNO to quickly supply replacement parts.
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Spare parts are always
stocked at service centers
to facilitate a prompt
response |
Specialist provides reliable
support services |
| Technical Training Course for Maritime Electronics As a key element of its extensive overseas service network, FURUNO provides technical training. Technical courses are held with the goal of enabling service engineers to provide all technical services swiftly and accurately based on understanding FURUNO's products. These courses are held annually for services engineers of agents in 25 countries around the world. |
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FURUNO INS Training Center:
Training Crew Members of Deepsea Vessels on Operating Integrated Navigation System |
FURUNO INS Training Center (INSTC) was established in Copenhagen, Denmark in 2005. It is the first maritime training center, organized by an equipment manufacturer, to offer an ECDIS training course certified by DNV (Det Norske Veritas). The sole aim of this training center is to educate the navigators on proper operation of the equipment in any conceivable condition. ECDIS, Integrated Navigation System and Track Control System has eased, to a certain extent, vessel operation and raise the safety level of navigation through presentation of a great amount of information in an easily-understandable fashion. However, at the same time, the navigation system as a whole has become complicated. Consequently, it became imperative for the navigators to comprehend the concept and design behind INS. That is to say, if anything in the system fails it is necessary that the navigator should have enough knowledge of the system to identify the cause of failures and take the necessary counter measures. This has been the background from which FURUNO INSTC was established. Click here for more information about Furuno's INS Training Center (INSTC) |
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Regular technical courses are held in Japan,
the U.S. and Denmark to provide high-quality support. |